Here you will find the answer
Frequently asked questions
Delivery
- €4.90 Matkahuolto (free for orders over €70)
- €6.90 Matkahuolto XXS Door-to-door delivery
- €12.90 Matkahuolto, Home delivery
Read more.
We ship your package (on weekdays) within 24 hours of your order. When you order before 2 p.m., your order will usually be shipped the same day. So you can enjoy your wonderfully colorful and comfortable products even the next day!
You can track the progress of your order using the tracking code you will receive in your shipping confirmation email.
Once registered, you can also find the tracking code by following the path: Log in -> Order history -> Open order details by clicking on the order number.
Return and exchange
Yes. We want you to be able to try on your product at home without any risk, which is why we offer a free 30-day exchange and return policy for your order. We offer one free Matkahuolto return/exchange per order.
Read more.
Please indicate on the form that comes with your order which product and size you would like to exchange for. Include the form in your package and return it to us according to the instructions. Once we have inspected your returned product, we will send you the replacement product you requested. You will receive an email from us when your exchange has been processed and the new product has been sent to you. Read more.
Check the product before using it. If there is a defect or error in the product upon receipt, please send us a message before returning it to our customer service at meksoluset@berrypiper.com . Write a verbal description and attach 1-3 pictures of the defect. We handle each complaint separately, and normally respond to them within 24 hours.
Ordering
We offer a variety of secure payment methods: online banking, invoice and card payments, as well as Mobilepay, Apple pay, Google pay and Klarna. Read more.
It will work if the order has not been shipped. Contact us immediately and let us know what you would like to do with your order. -> onnelliset@berrypiper.com
You can use a discount code by going from the shopping cart to the checkout, and entering your code in the "Discount code or gift card" field.
Send a message to happy@berrypiper.com that you forgot the discount, include your order number and discount code and we will refund the discount amount to you.
Production
Our selection consists of harem pants, jumpsuits, palazzo pants, as well as skirts and dresses. We have both traditional low-cut harem pants and trouser-style harem pants with a high crotch. The dresses and skirts are also very light and comfortable to wear.
We manufacture our products ourselves in Northern Thailand. We have done careful background work, and chosen a reliable manufacturer who supplies consistent quality products made by their artisans, and offers them long-term jobs and regular income.
We pay the appropriate taxes and customs duties to Finland on the products we manufacture. When your product has the Berry Piper logo, you know that the product is of high quality and has gone through a careful process before reaching you.
We use natural materials, such as cotton and viscose, in our products. The materials are hypoallergenic and suitable for sensitive skin.
GENERAL
Berry Piper Oy is an online store founded in 2017 by two entrepreneurs from Joensuu, currently operating in Tampere. In addition to ourselves, we employ employees part-time or as a contracted service for modeling, photography, and operational work in the online store.
Our goal is to offer clothing in our selection that suits different body types, reflects personality and, above all, feels comfortable. We invest in the ethics of the production chain and reasonable consumer prices, so that everyone can enjoy our products that make you feel good and wonderful.
Not at the moment. We are an online store, meaning we only operate online and do not have a brick-and-mortar store. Our office and warehouse are located in Tampere, from where orders are shipped daily all over the country!